Support

Last updated October 26, 2026

Write to support@thirdshift.run with what you were doing and what happened. A person reads every message and answers within one business day.

Signing in

• The mobile app and the console (factory.thirdshift.run) use the same account. Sign in to the app with your email address and password.
• New workspaces are created in the console, with an access code from Third Shift. Ask for one at hello@thirdshift.run.
• Forgot your password? Choose "Forgot password?" on the console's sign-in page.

The mobile app

• The app holds your workspace's conversations: what is waiting on you, what is being worked on, and everything recent. Answer a question or accept a report there, and the work carries on.
• Notifications are optional. Turn them on or off in the app's Settings (from the account menu), or in your phone's settings for Third Shift. A notification shows only a title, never the text of a message.
• Photos and files you attach go only to that conversation, in your workspace.

Your data

To delete your account, use Delete account at the bottom of the app's Settings or the console's Profile page. To export your data or delete a workspace's data, write to privacy@thirdshift.run. The privacy policy says what we keep and who else handles it.